Student Comments, Suggestions and /or Complaints

Comments, suggestions and/or complaints can be made in writing and submitted to the school office or mailed to the school. Evaluations also provide an opportunity to submit feedback. If the comment is a complaint that requires action, the School Director will make a determination about who is involved in the complaint and who is involved in making a decision to resolve the matter. The person making the complaint is entitled to a response from the school within one week to inform them of the actions being taken to resolve the matter. Every effort will be made to resolve the matter in a timely manner. The person making the complaint will be notified of the final determination. 

If a complaint is not resolved through the normal administrative procedures available within the institution or program, a student should contact the COMTA office in a formal letter (including complaint form) that indicates the following: 

1. The nature of the complaint 

2. The date(s) of occurrence of the problem(s). 

3. The name(s) of the individual(s) involved in the problem(s) and/or other students involved. 

4. Facts of the matter i.e. copies of information or documentation of the problem(s), not hearsay. 

5. Evidence that the institution’s complaint procedure was followed prior to contacting COMTA.

6. All complaints shall be signed and provide a return address and telephone number.

Send all complaints to: 

Commission on Massage Therapy Accreditation (COMTA) 

2101 Wilson Blvd., Suite 302 

Arlington, VA 22201 

202-888-6790 (phone) 202-888-6787 (fax) 

info@comta.org

Complaints can also be submitted to the State of Michigan at: 

Proprietary School Section 

Licensing Division, Bureau of Commercial Services 

Michigan Department of Licensing & Regulatory Affairs 

Mailing Address: P.O. Box 30714, Lansing, MI 48909 

Overnight Mail: 2501 Woodlake Circle, Okemos, MI 48864 

Phone: 517.373.6774 Fax: 517.373.3085 

Proprietary School Website: https://www.michigan.gov/leo/bureaus-agencies/wd/pss

LARA, Licensing and Regulatory Affairs: https://www.michigan.gov/lara/bureau-list/bpl/health/hp-lic-health-prof/massage